An RV gives people the opportunity to enjoy traveling and the great outdoors without giving up some of the creature comforts of modern life.
Many people choose to invest in used RV models to avoid the depreciation associated with buying new.
As a used RV sales assistant, you are responsible for helping customers find the unit that will best meet their needs. In order to accomplish this task, you must take the time to gather some vital information by asking the right questions.
1. What Type of Tow Vehicle is Available?
You should start by asking your customers what type of tow vehicle they plan to pair with their RV. Today's used RV market offers units of all shapes and sizes. The towing capacity of a customer's vehicle will dictate the size of the unit they are able to tow without difficulty.
You don't want to sell someone on an RV that they will have to buy a new truck to tow.
If a client is considering a motorhome instead of a tow-behind, you will want to check if they plan to pull a passenger vehicle behind the motorhome. The weight of the passenger vehicle will help narrow the options when it comes to the type of motorhome that will work best.
2. Who Will be Using the RV?
Take the time to find out who will be using the RV before trying to make a sale.
If your customers have children that will be coming along on camping excursions, you may want to suggest an RV with a bunkhouse floorplan to maximize the use of space. If your customers have pets that will be accompanying them in the RV, steer clear of units that have a lot of carpeted areas.
Understanding who will be using the RV on a regular basis allows you to better identify the make and model that will meet your customers' needs.
3. About How Long Will the Average Stay Be?
It can be very helpful to identify the average length of time your customers plan to spend in the RV on any one trip. People who are interested in something for weekend campouts won't need an RV as large as someone who plans to camp for weeks at a time.
The amount of time spent on any single trip can also play a role in determining how large the holding tanks need to be in the RV.
You will be able to steer your customers toward an RV that is equipped to meet their estimated needs based on the anticipated average length of each stay.